Session 7: Selling and Customer Service
Importance of Customer Service
CLASS Activity: Setting: Kids Entrepreneur Fair at a local schoolLet’s find a couple of brave students to act this out! (Alex has a small booth set up, filled with colorful handmade bracelets. Taylor approaches the booth.) Taylor: Hi! These bracelets look really cool. Alex: Thank you, Taylor! I made them myself. Would you like to try one on? Taylor: Sure! Do you have any in blue? Alex: Yes, I have a couple of different shades of blue. Light blue, dark blue, and turquoise. Which one would you like? Taylor: I'll go with the dark blue one! Alex: Great choice! Here it is. (Hands over the dark blue bracelet for Taylor to try on.) Taylor: I like it, but it's a bit loose on my wrist. Alex: No problem, I can adjust it for you. How does that feel? Taylor: This is perfect! How much is it? Alex: It's $5. But if you buy a second one, you can get both for $8. Taylor: That's a great deal! I'll take a light blue one as well. Alex: Awesome! Here you go, two bracelets for $8. (Packages the bracelets neatly and hands them to Taylor.) Taylor: Thank you, Alex! Alex: You're welcome, Taylor! Enjoy your new bracelets and have a great day! (Taylor leaves, happy with their purchase.) In this dialogue, Alex demonstrates good customer service by understanding Taylor's needs, offering choices, solving a problem, and giving a special offer. The interaction ends on a positive note, leaving a good impression on the customer. |
Let’s Try Another One! (Jamie has a booth set up, filled with various types of homemade cookies. The smell wafts through the air, attracting Casey to the booth.) Casey: Wow, those cookies smell amazing! Jamie: Thanks, Casey! I baked them myself. Would you like to try a free sample? Casey: Absolutely, I'd love to try one! Jamie: Great, here's a chocolate chip cookie for you. (Jamie hands a small sample cookie to Casey, who takes a bite.) Casey: Mmm, that's really good. What other flavors do you have? Jamie: I have oatmeal raisin, peanut butter, and sugar cookies. Which one would you like to try next? Casey: Can I try the oatmeal raisin? Jamie: Of course! (Jamie hands another small cookie to Casey, who takes a bite and nods appreciatively.) Casey: That's delicious too! How much are they? Jamie: They're $1 each, or 6 for $5. Casey: I'll take 6 then! Two of each flavor. Jamie: You got it! (Jamie carefully selects two cookies of each flavor, placing them in a small, neatly-decorated box and handing it to Casey.) Casey: Thank you, Jamie! Jamie: You're welcome, Casey! Enjoy your cookies and have a fantastic day! (Casey leaves the booth, smiling and excited about their purchase, while Jamie gets ready to serve the next customer.) |
Sales Techniques
The Art of Selling: Sales Techniques Explained
ACTIVITY: Discussion
Can you think of a time when someone tried to sell you something?. What techniques did they use? Did it work?
ACTIVITY: Script
Let’s act out this script - Who wants to read?
Setting: Kids Entrepreneur Fair at a local school
(Riley's booth is filled with custom-designed T-shirts. Jordan approaches the booth, curious about the designs.)
Jordan: Hey, these T-shirts look really cool!
Riley: Thanks, Jordan! I designed them myself. They're made of soft, breathable cotton, so you'll not only look stylish but also feel super comfortable.
Jordan: That sounds great. Can I see some designs up close?
Riley: Of course! Here's one with a rocket ship design. The print is high-quality and fade-resistant, so you won't have to worry about it wearing out quickly.
Wow, that's neat. Got anything related to sports?
Riley: You bet! Here's a T-shirt with a soccer ball and a goal design. It's also made with a special sweat-wicking fabric, so it's perfect for athletic activities.
Jordan: Awesome! How much are these?
Riley: They're $15 each, but today we have a special deal: buy one, get the second one at 50% off. That way, you can enjoy a variety of designs and save some money too!
Jordan: Sweet deal! I'll take the soccer and do you have one with a basketball design?
Riley: Absolutely! The basketball T-shirt even has a special feature: it's printed with glow-in-the-dark ink, so it's a fun choice for evening games or events.
Jordan: That's super cool. I'll take both.
Riley: Fantastic! That'll be $22.50 in total, considering the special offer.
(Riley neatly folds the T-shirts, places them in a bag, and sticks a thank-you note on top.)
Jordan: Here's the money.
Riley: Thank you, Jordan! Enjoy your new T-shirts. They're not just stylish but also practical for your sports activities. Have a fantastic day!
VIDEO TRANSCRIPTIONS
Importance of Customer Service
We're going to dive into a fascinating topic that might not seem directlyrelated to your school life, but it's something that can make a world of difference in how you interact with people every day. We're talking about customer service!
Customer service is all about making people feel good and happy during their interactions with you, just like when you buy something from a store and leave with a smile. But here's the thing – customer service isn't just for businesses; it's something you can practice every day in your life, whether at school, home, or with your friends.
So, why is this important? Well, being good at customer service means you're good at making people feel valued, respected, and well-treated. And when you treat people well, they like being around you! They might want to be your friend, just like how you return to a store with friendly staff.
Now, let's get into how you can practice good customer service.
Active Listening: First up, be an active listener. When someone talks to you, really pay attention. Look at them, nod, and show that you care about what they're saying. It makes them feel special.
Politeness: Use polite words like "please" and "thank you." These little words can make a big difference in showing respect and gratitude.
Patience: Sometimes, people need extra time or help. Be patient, and don't rush them. Patience is a superpower that builds trust.
Offering Help: If you see someone struggling or looking lost, offer your assistance. It's a simple way to be helpful and kind.
Problem-Solving: When someone has a problem, help them find a solution. It might be as easy as giving directions or suggesting an idea.
Smiling: A smile is like magic; it makes people feel better. It shows you're friendly and approachable.
Respecting Differences: People are different, and that's cool! Be respectful of those differences, and treat everyone kindly.
Handling Complaints Gracefully: Sometimes, people might not be happy with something you did. Listen to their concerns, say sorry if needed, and try to make it better.
Practicing good customer service isn't just for businesses – it's a life skill that can make your interactions with others better. Being kind, helpful, and respectful will not only make them happy but will also make you a better friend, family member, and person in general. So, let's practice these skills every day in our lives, and we'll all become 'customer service experts' in no time!
The Art of Selling: Sales Techniques Explained
When you think of selling, what comes to mind? Maybe it's a shopkeeper at the mall, someone at a school fundraiser, or even you, trying to trade your sandwich for your friend's cookies at lunch. Selling is everywhere, and it's an art. It's the way people persuade others to trade something of value, like money or another item, for what they have.
First, let's understand why sales techniques are crucial. Imagine wanting to trade that sandwich of yours. If you just hold it up and hope someone will want it, that might not work. But if you explain why your sandwich is tasty or special, you might just get that trade! That's where sales techniques come in. They're strategies to help make someone see the value in what you're offering.
One popular technique is the "Features and Benefits" approach. Here, you tell someone about what your product is and why it's awesome. Let's go back to that sandwich. If it has "crispy lettuce and juicy tomatoes" (that's a feature), then the benefit is that it's "fresh and delicious." You're not just saying what's in it, but also why they'd want it!
Another cool technique is "Creating Urgency." It's like when there's a sign that says, "Sale ends today!" or "Last piece left!" It makes you want to grab the deal before it's gone, right?
A super important technique, which is sometimes overlooked, is "Listening Actively." It means truly hearing what the other person wants. If your friend loves chocolate, then maybe trading your chocolate chip cookie makes more sense than the sandwich!
To wrap things up, selling is a skill, just like playing basketball or drawing. The better you understand and practice these techniques, the better you'll become at persuading and making successful trades or sales. So, the next time you're trying to convince a friend, family member, or anyone else, remember these techniques, and you might just seal the deal.
This is called….. “CLOSING THE SALE!”
Remember, selling is about understanding what people want and showing them how what you have can meet that want. It’s a fun mix of talking, listening, and thinking creatively!